Return and Refund Policy – Wireless Nepal

Thank you for shopping at Wireless Nepal.

If, for any reason, you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns. The following terms apply to any products that you purchase from us.

Interpretation and Definitions

Interpretation
Words with capitalized initials have meanings defined below. These definitions apply whether terms are in singular or plural form.

Definitions
Company: Refers to Wireless Nepal, Pulchowk, Lalitpur, Nepal.
Goods: Smart home automation products and accessories sold on the Service.
Orders: A request by you to purchase Goods from us.
Service: Refers to the Website.
Website: Wireless Nepal, accessible at www.wirelessnepal.com
You: The individual or organization using the Service.

Your Order Cancellation Rights

You may cancel your order within 7 days without providing a reason. This period starts from the day you received the Goods or when a third party (not the carrier) appointed by you takes delivery. To cancel, email us at 📩 support@wirelessnepal.com with a clear request.

Refunds are issued within 14 days of receiving the returned Goods. The same payment method will be used for your refund with no additional fees.

Conditions for Returns

To qualify for a return:

• Goods must be purchased within the last 7 days
• Goods must be in original packaging
• Goods must be unused and unregistered (not paired with apps/devices)

Non-returnable items include:

• Customized or configured devices
• Unsealed items with hygiene or installation concerns
• Activated or modified electronics
• Partially returned bundles

We reserve the right to reject returns that do not meet these conditions. Discounted items are non-refundable unless required by law.

Returning Goods

You are responsible for the cost and risk of return shipping. We recommend using a trackable and insured service. Refunds are processed only upon receiving the item or proof of return delivery.

Gifts

If a product marked as a gift was shipped directly to you, you will receive a gift credit. Otherwise, the refund goes to the original purchaser.

Contact Us

If you have any questions about this policy, contact us:
📩 support@wirelessnepal.com
📞 +977-9999999999