Return rules, vendor onboarding terms, delivery commitments, and payment disclosures for customers and sellers.
Customer commerce policies
Returns and refunds follow the order status and payment state shown in your account. Contact the seller first for product issues; escalate to platform support when a dispute cannot be resolved.
Delivery timelines are estimates from the vendor. Tracking updates appear on the order once the seller marks the shipment as packed or shipped.
Warranty coverage is defined by the product listing and the seller’s warranty policy at purchase time.
Vendor Terms & Conditions
By submitting your Complete Profile and accepting these terms, you confirm that business details, KYC documents, and bank information are accurate and that you are authorized to bind the business.
Submitting a complete profile sends your account for admin verification. Marketplace selling stays locked until an admin verifies company registration and PAN, reviews your profile, and Activates your store.
You may update profile and documents in Settings while waiting. Re-uploading a document resets its verification status to pending until an admin reviews it again.
If a legacy activation window expires, the portal enters a soft hold until an admin extends the window or Activates the store — expiry does not permanently reject the account.
After an admin Activates your store, material profile changes are logged for admin review. The platform may suspend selling for policy, fraud, or compliance reasons.
Settlement, take-rate, and payout rules follow platform finance settings in effect at the time of each order.
Payments
Checkout accepts cash on delivery.
Chargebacks or payment disputes may pause related payouts until resolved.
